Terms of Service

These Terms of Service govern the use of services offered under the Heyo brand. The contracting entity and applicable terms depend on the service you have engaged:

• Heyo ERP — your contract is with Techcora Corporation (Chennai). See Part A below.
• Heyo Marketing — your contract is with Heyo Technologies (Gudalur, The Nilgiris). See Part B below.

Heyo Technologies is an authorised distributor of Heyo ERP under a white-label distribution agreement with Techcora Corporation. Heyo Technologies may introduce ERP clients to Techcora, but the legal and commercial relationship for ERP remains solely between you and Techcora Corporation.

A1. Agreement to Terms

These terms constitute a legally binding agreement between you ("Client") and Techcora Corporation ("Techcora", "we", "us") for Heyo ERP and related implementation and support services. By signing a service agreement or making a payment, you agree to be bound by these terms.

A2. Services

Techcora provides the following under Heyo ERP:

• Heyo ERP Software: Modules for inventory, billing & POS, purchase orders, vendor management, GST compliance, payroll, and multi-location sync — customised to your industry
• Implementation: Software setup, configuration, data migration, workflow customisation, and staff training
• Annual Maintenance & Support (AMC): Software updates, bug fixes, priority support, and access to new features

A3. Payment Terms

a) Implementation Fee

One-time fee as per the signed service proposal. Payment schedule:

• 50% advance before project commencement
• 30% upon completion of core module deployment
• 20% upon final delivery and sign-off

b) Annual Maintenance Contract (AMC)

Billed annually in advance. Commences 30 days after final delivery. Late payments attract interest of 1.5% per month on the outstanding amount.

c) Taxes

All fees are exclusive of GST (currently 18% under SAC 998314). GST-compliant tax invoices will be issued for all payments.

d) Payment Methods

Bank transfer (NEFT/RTGS/IMPS), UPI, cheque, or online payment gateway. All payments in INR.

A4. Client Responsibilities

• Provide accurate business data required for setup and migration
• Designate a single point of contact (SPOC) with decision-making authority
• Make your team available for scheduled training sessions
• Provide timely feedback and approvals at each milestone
• Ensure hardware and internet infrastructure meets minimum specifications
• Maintain confidentiality of all login credentials
• Use the software only for lawful business purposes in compliance with Indian law

Delays caused by the Client in providing data, feedback, or approvals are not attributable to Techcora.

A5. Intellectual Property

Techcora's IP: The software, source code, architecture, algorithms, documentation, and all intellectual property underlying Heyo ERP are the exclusive property of Techcora Corporation. You are granted a non-exclusive, non-transferable licence to use the software for your internal business operations during the term of your subscription.

Your Data: All business data you input into the system remains your exclusive property. Techcora claims no ownership over it.

Customisations: Custom modules or workflows built for your business are licensed to you, but the underlying code and framework remain Techcora's intellectual property.

A6. Service Level Commitments

A7. Limitation of Liability

• Techcora's total cumulative liability shall not exceed the fees paid in the 12 months preceding the claim
• We are not liable for indirect, incidental, or consequential damages including loss of profits, data, or business interruption
• We are not liable for damages arising from your failure to maintain backups, compromised credentials on your end, or use in violation of these Terms
• We are not liable for disruptions caused by force majeure events

A8. Warranties

What we warrant: The software will perform substantially in accordance with agreed specifications. Material defects reported within 30 days of delivery will be rectified at no additional cost.

What we disclaim: The software is provided "as is" beyond the above. GST compliance features are tools to assist your compliance — they are not a substitute for professional tax advice.

A9. Confidentiality

Both parties agree to keep all proprietary and business-sensitive information confidential. This obligation survives termination for 3 years.

A10. Term and Termination

a) Term: Effective from your first payment, continuing for the duration of your active subscription or AMC.

b) By Client: 30 days' written notice via email. Refunds per the Refund Policy.

c) By Techcora: We may terminate for breach, non-payment beyond 30 days, or unlawful use — with 15 days' written notice (immediate suspension for illegal activity).

d) Post-Termination: Complete data export in standard formats (CSV/Excel/PDF) provided within 30 days of request. All data permanently deleted 90 days post-termination.

A11. Governing Law & Dispute Resolution

Governed by Indian law. Disputes shall first be resolved by negotiation within 30 days. If unresolved, by arbitration under the Arbitration and Conciliation Act, 1996 — sole arbitrator, seat at Chennai, Tamil Nadu, proceedings in English.

Jurisdiction: Subject to arbitration, courts of Chennai, Tamil Nadu shall have exclusive jurisdiction.

A12. Contact — Heyo ERP

B1. Agreement to Terms

These terms constitute a legally binding agreement between you ("Client") and Heyo Technologies ("Heyo Marketing", "we", "us") for digital marketing services. By signing a service agreement or making a payment, you agree to be bound by these terms.

B2. Services

Heyo Technologies provides the following under Heyo Marketing:

• Performance Marketing: Data-driven campaigns across Google Ads and Meta Ads optimised for leads and conversions
• Social Media Marketing: Content strategy, creation, scheduling, and community management across Instagram, Facebook, and LinkedIn
• Online Advertising: Display campaigns, YouTube pre-rolls, and retargeting across digital channels
• WhatsApp & Email Campaigns: Broadcast campaigns, lead nurturing sequences, and cart recovery automation

B3. Payment Terms

a) Setup Fee

A one-time setup fee covers campaign architecture, account setup, tracking configuration, and creative development. Payable in full before project commencement.

b) Monthly Retainer

Ongoing management is billed monthly in advance. Ad spend is separate and billed directly to your ad account; the retainer covers strategy and management only.

c) Taxes

All fees are exclusive of GST at the prevailing rate. GST-compliant invoices will be issued for all payments.

B4. Client Responsibilities

• Provide brand assets, product images, and campaign briefs in a timely manner
• Grant necessary access to ad accounts, Google Analytics, and social profiles
• Approve or provide feedback on creatives and copy within 3 business days
• Maintain sufficient ad budget in your ad accounts to run agreed campaigns
• Ensure all products/services advertised comply with applicable laws and platform policies

Campaign delays or underperformance resulting from the Client's failure to provide assets, approvals, or budget are not attributable to Heyo Technologies.

B5. Intellectual Property

Client's IP: Your brand assets, product images, and pre-existing creative materials remain your property.

Campaign Creatives: Creatives, copies, and strategies developed by Heyo Technologies for your campaigns are licensed to you upon full payment but Heyo Technologies retains the right to use them in anonymised portfolio work.

Methodology: Campaign frameworks, optimisation methods, and proprietary processes used by Heyo Technologies remain their intellectual property.

B6. Limitation of Liability

Heyo Technologies does not guarantee specific results (lead volumes, ROAS, conversion rates) as campaign performance is affected by factors outside our control including market conditions, platform algorithm changes, and ad spend levels.

• Total liability shall not exceed fees paid in the 3 months preceding the claim
• We are not liable for ad spend losses resulting from platform policy changes or account suspensions caused by the Client's product/service non-compliance
• We are not liable for indirect or consequential damages

B7. Term and Termination

a) Term: Monthly rolling, effective from first payment.

b) By Client: 30 days' written notice before the next billing cycle. Refunds per the Refund Policy.

c) By Heyo Technologies: We may terminate for non-payment, breach of these terms, or if the Client's advertised products violate platform policies or Indian law — with 15 days' written notice.

B8. Governing Law & Dispute Resolution

Governed by Indian law. Disputes shall first be resolved by negotiation within 30 days. If unresolved, by arbitration under the Arbitration and Conciliation Act, 1996 — sole arbitrator, seat at Chennai, Tamil Nadu, proceedings in English.

Jurisdiction: Subject to arbitration, courts of The Nilgiris, Tamil Nadu shall have exclusive jurisdiction.

B9. Contact — Heyo Marketing

C1. Amendments

The applicable entity reserves the right to modify these Terms at any time. Material changes will be communicated via email at least 30 days before they take effect. Continued use of the Services after the effective date constitutes acceptance of the modified Terms.