Refund & Cancellation Policy
Effective Date: 1 March 2025 | Last Updated: 5 March 2025
This policy covers refunds and cancellations for all services offered under the Heyo brand. The entity handling your refund depends on the service engaged:
- Heyo ERP — handled by Techcora Corporation, Chennai – 603202
- Heyo Marketing — handled by Heyo Technologies, Gudalur, The Nilgiris – 643212
This policy is published in compliance with the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020.
Part A
Heyo ERP — Techcora Corporation
Chennai, Tamil Nadu – 603202
A1. Implementation Services — Refund Schedule
ERP implementation is a phased engagement. Refund eligibility is determined by project stage at the time of cancellation:
| Cancellation Stage | Refund | Notes |
|---|---|---|
| Before project commencement (within 7 days of advance) | 100% of advance | Full refund if no work has been initiated |
| After requirement gathering, before development | 70% of advance | 30% retained for analysis, documentation, and resource allocation |
| During development (modules partially built) | 40% of total paid | Deduction covers completed development, server setup, and data migration |
| After deployment / UAT begins | No refund | System is deployed and operational |
| After final sign-off | No refund | Project is complete and accepted |
Important: Project delays caused by the Client's failure to provide data, feedback, or approvals do not constitute grounds for a refund.
A2. Annual Maintenance Contract (AMC) — Cancellation
| Cancellation Timing | Refund |
|---|---|
| Within 15 days of AMC renewal payment | Pro-rata refund for unused months minus 1 month's fee as processing charge |
| After 15 days of renewal payment | No refund for the current billing period |
| Non-renewal (no payment made) | No action needed — AMC lapses automatically |
After AMC cancellation, you retain access to the deployed software but will no longer receive updates, bug fixes, or support. Techcora is not responsible for issues arising after AMC expiry.
A3. Refunds Initiated by Techcora
- Service failure: If Techcora is unable to deliver agreed services due to reasons solely on our end, a full refund of amounts paid for undelivered services will be issued
- Duplicate payment: Refunded in full within 7 business days
- Overcharge: Excess refunded or adjusted against the next payment, at your choice
A4. Non-Refundable Items
- Third-party licences, domain registrations, or hosting fees procured on your behalf
- Custom development work that has been completed and delivered
- Training sessions that have been conducted
- Services cancelled due to Client's breach of Terms of Service
A5. How to Request — Heyo ERP
- Email info@heyotechnologies.com with subject "Refund Request — [Your Company Name]"
- Include: company name, service agreement reference, payment receipt, and reason
- Or contact via WhatsApp: +91 6369573404
Acknowledgement within 2 business days. Resolution within 7 business days.
A6. Contact — Heyo ERP Refunds
Billing & Refunds
Techcora Corporation
Chennai, Tamil Nadu – 603202
Email: info@heyotechnologies.com
Phone: +91 6369573404
WhatsApp: +91 6369573404
Part B
Heyo Marketing — Heyo Technologies
Gudalur, The Nilgiris, Tamil Nadu – 643212
B1. Setup Fee — Refund Policy
| Cancellation Stage | Refund |
|---|---|
| Before any work has commenced (within 3 days of payment) | 100% refund |
| After strategy and account setup has begun | 50% refund |
| After creatives have been delivered or campaigns launched | No refund |
B2. Monthly Retainer — Cancellation Policy
| Cancellation Timing | Refund |
|---|---|
| 30+ days' notice before next billing cycle | No charge for the upcoming month |
| Less than 30 days' notice | Current month's retainer is non-refundable; no charge for the following month |
Ad spend credited in your ad accounts (Google, Meta) is not managed by Heyo Technologies and is non-refundable through us — contact the respective platform directly.
B3. Refunds Initiated by Heyo Technologies
- Non-delivery: If campaigns are not set up within the agreed timeline due to reasons solely on our end, a pro-rata refund will be issued
- Duplicate payment: Refunded in full within 7 business days
B4. How to Request — Heyo Marketing
- Email info@heyotechnologies.com with subject "Refund Request — [Your Company Name]"
- Include: company name, invoice number, and reason for the request
- Or contact via WhatsApp: +91 6369573404
Acknowledgement within 2 business days. Resolution within 7 business days.
B5. Contact — Heyo Marketing Refunds
Billing & Refunds
Heyo Technologies
Gudalur, The Nilgiris, Tamil Nadu – 643212
Email: info@heyotechnologies.com
Phone: +91 6369573404
WhatsApp: +91 6369573404
Common Provisions
Applies to Both Services
C1. Refund Processing
- Refunds are processed to the original payment method
- Bank transfers (NEFT/RTGS/UPI): 5–7 business days
- Card/wallet refunds: 7–14 business days (dependent on your bank)
- A credit note will be issued for your records and GST adjustment
C2. Data After Cancellation
Upon cancellation, you may request a complete export of your business data in standard formats. Requests must be made within 30 days of cancellation. After 90 days, all data will be permanently deleted per the Privacy Policy.
C3. Dispute Resolution
- Step 1: Email the applicable entity — response within 5 business days
- Step 2: If unresolved, disputes are handled per the arbitration clause in the Terms of Service
- Step 3: You may also file a complaint with the Consumer Disputes Redressal Commission under the Consumer Protection Act, 2019